Returns

FREE RETURNS

on all orders for the following countries:

Netherlands, Belgium, Luxembourg, Ireland, Italy, Spain, Denmark, Finland, Sweden, Czech Republic, Hungary, Slovakia, Slovenia.

 

RETURN POLICY

Is something not quite right? Don’t worry, if you are not completely satisfied with your purchase, for any reason, we will offer you a full return and full refund within 30 days of delivery.

 

Need to return something? Click here and create your own return label.

 

Your jewelry must:

– Be returned within 30 days of delivery.
– Be unworn & returned in original condition.
– Have all tags, and plastic stickers attached.
– Include the original packaging.

If you received a faulty item please get in touch with our customer care team and send us a quick email at support@faye.co, we will be in contact with you as soon as possible. Thank you!

 

EXTENDED RETURN POLICY

Effective from October 25, 2019 until December 31, 2019 all new orders will be covered under the extended return policy making it possible to return your gifts until January 31, 2020.

WARRANTY CLAIM

Faye has a limited warranty that covers manufacturer's defects for two years after the original purchase date. Basically, if parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free.

However, this does not cover any abuse you might put your jewelry item through on your own. The warranty does not cover water damage, normal wear and tear, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you consider your item to be faulty, please contact customercare@faye-jewelry.co. Our customer services team will then be in contact with you to discuss your warranty claim.